Privacy Policy for glidervent.sbs

We respect your privacy and commit to protecting personal information collected through our city and local guide platform in Malaysia.

What We Collect

We collect only essential information needed to improve guide quality, user experience, and service delivery.

• Personal identification details, such as name and email address, when you contact us for route or partnership queries.
• Details related to feedback, survey participation, and your guide preferences collected for service improvement.
• Technical data including IP address, device type, and browser used for platform optimization and security.
• Usage patterns on the website to enhance route recommendations and user-friendly navigation.

How Information is Used

Information is used responsibly and only as necessary to deliver reliable, current route guides and effective support.

• To personalize information and suggest relevant Malaysian city or local routes based on your travel queries.
• For internal analytics that help refine our guide coverage and platform features.
• To respond promptly to user questions, feedback, or partnership enquiries you submit.
• To monitor and maintain the security and performance of the website.

Legal Basis for Processing

Your data is processed on the basis of legitimate business needs and, when required, with your explicit consent.

We comply with applicable Malaysian laws and, where required by GDPR or similar frameworks, ask for consent for data collection and processing.

Information Sharing

Shared only when necessary and always with respect for your privacy.

• With local partners and contributors for accurate route planning, always following privacy agreements and limiting the data shared.
• With service providers assisting in maintaining and improving digital platform reliability.
• If required by Malaysian law or for essential business operations, always safeguarding your data’s confidentiality.

Data Security

All personal data is secured using up-to-date protocols and regularly reviewed systems to prevent unauthorized access. We never sell your information to third parties and limit internal access strictly to staff on a need-to-know basis. Encryption is used where appropriate, and any incidents are managed as per legal requirements.

Your Rights

You may access, update, or request deletion of your personal data at any time.

• Right to request a copy of your stored personal data.
• Right to correct incomplete, outdated, or inaccurate information.
• Right to request deletion of your data, except where local law requires retention.
• Right to withdraw consent for certain data uses. This may affect platform features.

About Cookies

We use cookies to optimize navigation and personalize guide suggestions. Read more on cookie use and management options in our policy.

See Cookie Policy See Cookie Policy

Contact Us

For questions or to exercise your rights regarding personal data, contact us by email, phone, or mail.

Policy Changes

This policy may be updated to reflect new legal or operational requirements. Changes will be published with an updated date.